Terms & Conditions

Terms & Conditions

We guarantee the authenticity of our products. If you encounter any issues regarding a product's authenticity, we will provide a 100% money back guarantee.

Payments: We accept Visa, Mastercard, American Express, and Paypal through our webstore.

All Sales Are Final. We do not offer refunds for purchases made on site. Refunds and exchanges are accepted on a case-by-case basis and may be subject to a restocking fee.

Shipping & Handling:

  • We use various reputable postal services to ensure your order reaches you.
  • Our shipments primarily originate from Hong Kong, but some may be shipped from other countries.
  • Tracking order numbers will be provided for every order.
  • Non-preorder items will be processed and shipped within 3 business days. Delivery may take 2 to 31 days, depending on your location.
  • Please note that the Covid-19 situation may cause delays in shipping.

Customs & Taxes:

  • Import duties, taxes, and customs charges are not included in the product price or shipping fees.
  • The buyer is responsible for any import duties, taxes, and customs fees.
  • Check with your country's customs department for information on your country's customs duties.

At 3 White Dots, our mission is to provide a welcoming and enjoyable browsing experience for everyone. If you have any questions, feel free to contact us, and we'll get back to you as soon as possible.

Please note that we do not hold legal liability for any copyright or trademark issues regarding products offered on our website, as we are a retailer and do not produce our own products.

All Sales are Final.

Refunds and exchanges are accepted on a case-by-case basis.